Users Report Widespread Outages Across U.S.


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Netflix’s streaming service was experiencing widespread technical problems Wednesday, according to user reports and third-party monitoring services.

According to website DownDetector, user complaints of problems accessing Netflix spiked a little after 12:30 p.m. ET. The site showed complaints mainly across the U.S., in the Northeast, Southern California, the Pacific Northwest and Texas. About 41% of the issues reported having “no connection” to Netflix.

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Users on social media said they were seeing error messages when they tried to access Netflix, including “Error NSES-500,” which the company says on its help site “typically points to a network connectivity issue that is preventing your device from reaching the Netflix service.”

In a tweet responding to a customer reporting an error message, Netflix’s customer-support team said, “We are currently looking into this situation and working towards a fix.”

The issues cropped up as millions of Americans are homebound during the coronavirus crisis, with usage of video-streaming services surging in the past week. AT&T said it had record-high levels of Netflix traffic on March 20-21.

More to come.

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